We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
We are looking for a hard-working, empathetic person to join our member advocacy team. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.
We are building a distributed operations team and encourage all applicants to apply, regardless of location.
What you will do
Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
Give feedback to the product team about member support issues so they can design better experiences.
Generally strive to make sure members feel taken care of and love our service.
About you
Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.Based in Austin, TX or experienced in remote work.
Excellent communicator.
Some knowledge of healthcare and/or insurance benefits preferred.
Entrepreneurial. Self-directed. Excited to build something from scratch.
Values-oriented. You care about making our healthcare system work better for people and business owners.
Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Flexible vacation
Medical, dental, and vision Insurance
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth.
Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Benefits
Stock options in rapidly scaling startupFlexible vacation
Medical, dental, and vision Insurance
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth.
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