Zapier Hiring: Senior Manager to Onboarding Team

We're looking for a Senior Manager to join the Onboarding Team at Zapier, leading our global team of Onboarding Customer Champions.  Zapier’s on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach. As the Senior Manager of Onboarding, you’ll serve on a team of 17 Customer Champions, Team Leads and a Manager who provide world-class customer support to our Trial users. This team is growing rapidly in 2021 and will be focused on new and innovative ways to help our Trial users become successful Zapier customers! We are looking for a leader who is well versed in scaling a high impact team and leverages servant leadership to succeed.

If you’re interested in growing your career at a fast-growing and profitable startup, then read on…

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier


Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You’re a skilled people leader. We’re looking for 5+ years of experience in leading customer support teams. You have experience developing managers in alignment with their growth plans. You’ll have the chance to provide coaching, feedback, and guidance to your team in order to help them develop in their roles and their careers!

You lead by example in support. You are passionate about pitching into the support queue and offering top class customer support. You have proven experience in offering fantastic customer service, helping customers solve their problems and achieving their outcomes as well as the ability to coach others to do the same.

You’re an excellent written communicator. We’re also a 100% remote team, and writing is our primary means of communication at Zapier.

You’re highly organized. You obsess over details and keep yourself and your team on track by staying focused. You have strong time management skills and help your team to manage their time effectively.

You know how to prioritize. We move fast at Zapier and having strong prioritization skills will help you and your team deliver on your objectives.

You’re good with data. You have experience in data gathering, analysis, and reporting.  You’ll be responsible for making sure that your team knows how they are performing, and diagnosing issues before they become bigger. You’ll use data to anticipate your team’s needs and forecasted impact 12 months out.  You’ll have a wealth of information at your fingertips and should be comfortable using it.

You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

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