Technical Support Agent - Eastern Time Zone | Onfleet

Onfleet is looking for a technically-inclined, customer-obsessed Technical Support Agent to join our San Francisco team in a remote capacity located in the Eastern Time Zone. You will work closely with our customers to help them get the most out of our products and ensure their success.

Onfleet Support is a group of 6 individuals, who each contribute a unique set of skills and professional experiences. Our team is truly global, spanning Onfleet’s San Francisco headquarters, Australia, Toronto, Los Angeles, New York, Budapest, and Kiev. We value customer experience above all else, and are looking for someone to help us continue our legacy of excellence. 

***This is a remote position; you must be in the United States Eastern Time Zone***

What You'll Bring:

  • You have 2+ years of experience in a customer-facing, technical support role
  • You demonstrate an attention to detail and are passionate about your work
  • You have experience querying databases
  • You have extraordinary communication and problem analysis skills
  • You know the ins and outs of Zendesk or a similar tool


  • You can communicate in a second, major world language
  • You have experience supporting SaaS or other software products
  • You are familiar with logistics systems
  • You have previous experience working remotely

What We Offer:

  • Comprehensive health, dental, vision, disability, and life insurance
  • Fitness stipend
  • Flexible vacation policy
  • 401(k)
  • 1% annual revenue share
  • Commuter Benefits
  • Annual learning & development stipend
  • Annual volunteer & giving stipend
  • Apple MacBook Pro (or equivalent)
  • Centrally located SF office on 3rd & Market

Onfleet achieved profitability mid-2018, and has raised $20m in funding from investors like StartX-Stanford Fund,, Winklevoss Capital, Playfair Capital, and angel investors including Andy Rachleff, Gil Penchina, Lee Linden, and Tom Fallows. Our team is based in San Francisco, and graduated from Stanford’s StartX accelerator program. 

Onfleet is an Equal Opportunity Employer:

Onfleet’s culture is one that strongly values diversity in its workplace and we are committed to working with potential team members who can bring diverse perspectives and experience to our company and culture. 

We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

We highly encourage members of underrepresented groups to apply. 

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