Customer Service Representative

At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department. The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail. He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.

Duties & Responsibilities:

  • Assist and support an Insurance Agency in their Customer Service Department via email and phone
  • Confirming data and cross-referencing in order to ensure that crucially important data is accurate
  • Verification of information
  • Pre-and post sale administration of personal and commercial insurance policies
  • Accurately document and process customer information into various software systems
  • Learn and follow all required scripts, policies and procedures
  • Comply with requirements surrounding confidential and personal information
  • Obtain and capture information accurately, followed by submitting information to the necessary recipients
  • General administrative duties

Required Skills and Qualifications:

  • Must be well spoken and fluent in English with the ability to liaise with international clients
  • Extreme attention to detail and accuracy
  • Excellent computer skills in order to navigate a variety of software systems
  • Excellent data entry and typing skills
  • Customer service oriented (positive, helpful, patient, responsive and empathic)
  • Ability to multi-task and stay focused, and self-managed, working productively, independently
  • Ability to retain and apply information received from training
  • A functional laptop or desktop computer
  • A fast and stable internet connection (proof will be required)
  • Provision for loadshedding
  • A quiet, distraction-free workspace
  • Available ASAP

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